Return and Refund Policy
Thank you for choosing NEW FASHION TRADE S.R.L. We are committed to providing you with high-quality apparel products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You may request a return within 30 days from the date you receive the item(s).
Products must be in their original, unused, and uninstalled condition.
All original packaging, accessories, instruction manuals, and tags must be included.
Eligible Items for Return
Shoes with intact packaging.
Shoes that have not been washed.
Shoes with original tags still attached.
Other shoes that remain unopened and unused.
Non-Returnable Items
Returns will not be accepted under the following circumstances:
Products that have been installed or used.
Customized or special-order products.
Products with severely damaged or missing packaging.
Products that do not fit due to the customer’s error in selecting the size/model (we recommend confirming your size before purchasing).
Products returned after the 30-day return period has expired.
Refund Policy
Refund Method
Refunds will be issued to your original payment method.
Processing Time: Reviews are completed within 5–10 business days after we receive the returned item(s).
Refund Crediting Time: Depending on the payment platform used, it typically takes 3–7 business days for the refund to appear in your account.
Refund Amount
Full Refund: Issued if the product has quality issues or if a shipping error occurred (e.g., wrong item sent).
Partial Refund: Issued if the product packaging is slightly damaged but the product itself remains usable.
Shipping Costs Deducted: For returns unrelated to quality issues, the customer is responsible for the return shipping costs.
Shipping Cost Details
Our Error (Quality Issues, Wrong Item Sent): We cover the shipping costs.
Customer’s Error (Dislike, Wrong Model Selected): The customer covers the shipping costs.
Refused Delivery: Round-trip shipping costs may be charged.
Exchange Policy
Exchange Conditions
The received product has quality issues or defects.
Shipping Error (The received product does not match the order).
The product was damaged during transit.
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide your order number and photos of the product.
We will arrange for a replacement or reshipment.
For exchanges due to quality issues, we will cover the round-trip shipping costs. Responsibilities
Return Process
Step 1: Contact Customer Service
Before requesting a return, please contact us first:
Email: [newfashiontrade@legaimail.it]
Phone: [+86-13778858665]
Online Support: Via the website’s contact form
Step 2: Obtain Return Authorization
Customer Service will provide you with a Return Merchandise Authorization (RMA) number.
Return packages without a valid RMA number will not be accepted.
Step 3: Return the Product
Ship the item back using a trackable shipping method.
Clearly mark the RMA number on the exterior of the package.
Package the item securely to ensure it remains undamaged during transit.
We recommend purchasing shipping insurance.
Step 4: Await Processing
We will inspect the returned item within 2–3 business days of receipt.
Once the inspection is approved, we will process your refund within 5–10 business days.
You will be notified of your refund status via email.
Quality Assurance
Product Warranty
All products are covered by a manufacturer’s warranty.
Warranty periods vary by product (typically 6–12 months).
Warranty Coverage: Manufacturing defects and material faults.
Items Not Covered by Warranty
Damage caused by human error or improper use.
Unauthorized modifications or repairs.
Normal wear and tear.
Damage resulting from traffic accidents.
Special Circumstances
Order Cancellation
Cancellation Before Shipment: Full refund; no fees deducted.
Cancellation After Shipment: Packaging and handling fees may apply.
Customized Products: Cannot be cancelled once production has begun.
Out of Stock or Delayed Shipment
If a product is out of stock, we will notify you promptly.
You may choose to: wait for the item to be restocked, exchange it for a different product, or receive a full refund.
Incorrect Orders
If we identify any errors in your order information (such as the shipping address or product model), we will contact you to confirm the details before shipping. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
JIANKU TRADING COMPANY
📧 Email: newfashiontrade@legaimail.it
📞 Customer Service: [+86-13778858665]
🕐 Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (China Time)
📍 Address: [NAPOLI(NA) VIA SALVATOR ROSA 353 CAP 80135 ITALY]
Policy Updates
NEW FASHION TRADE S.R.L. reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page and will take effect from the date of publication. We recommend that you review this policy periodically to stay informed of the latest updates.
Thank you for your trust and support of NEW FASHION TRADE S.R.L. We are committed to providing you with high-quality products and sincere service!